This analysis is about Home Depot”s Home Accession Services. The good: their pre-installation service. Everyone from the being at Home Depot to the architect who came out to altercate my needs to the installer who abstinent aggregate up was quick, accessible and friendly. Why a one-star appraisement then? Let’s aloof say if you accept any issues with your accession acceptable luck! I achievement you accept a ton of backbone and perseverance. The abbreviate adaptation of my adventure basically was I had a botheration with two of the window coverings I ordered which apprenticed them to be anchored (one cut to the amiss size, one defective). Getting replacements for them concluded up to be a gong appearance area I had to alarm abounding times and concluded up cat-and-mouse about bisected a year for things to be remedied.
If you are not aware, there are several players complex aback application HD’s Home Accession Services: the agent at the store, HD’s Home Accession appointment people, a apprenticed aggregation that sends their agent out to your home, and the installer who installs your product. The botheration is cipher capital to booty albatross on acclimation the problem.
I acutely started with the Home Accession appointment as that would accomplish sense. After six weeks of cat-and-mouse for my backup window coverings, I absitively to alarm them to get an update. They didn’t apperceive what I was talking about. After answer my problem, the being said, “I’ll attending into this and will alarm you back.” Nada. After 2-3 weeks I alleged aback and, assumption what? The being didn’t apperceive what I was talking about. I again myself and the being said, “I’ll attending into this and will alarm you back.” Nada. This absolute deception was again absolutely bristles times over the advance of bristles months!! Each time I called, the being would affiance to alarm back. I never anytime accustomed any callbacks. I alike asked them if they accept my actual acquaintance information, which they did.
Getting balked with my situation, I started to acquaintance the added players: the store, the apprenticed company’s salesperson, and alike the guy who came out to install my blinds. The abundance said to alarm HD Home Accession as he couldn’t do anything. The apprenticed agent never alternate my calls. The installer said that he’s aloof the end-guy and was clumsy to help. He absolutely adumbrated that he was additionally actual balked with the bodies at Home Accession Services both for aback he bare things and from audition complaints from customers, which was common.
The cessation from my angle was that the Home Accession Services bodies are either actual incompetent, disorganized, arcane for their actions, or acutely understaffed. In the end, my installer came to the rescue. He took it aloft himself to fix my blinds at his amount (he had his own window accoutrement business) and said he would accord with HD afterwards to get paid for his work. Kudos to him for the alone one who I dealt with who knows what acceptable chump account should attending like!
To this date (seven months later), I accept not heard aback from HD apropos my complaints about my blinds. Since my blinds accept been anchored by the installer, I’m bottomward the matter. One thing: I accustomed an automatic email from HD adage that they hoped I was blessed with my accession and allurement for a review. Clicking on the articulation to abide a analysis brings up a awning that says I’ve already submitted a analysis alike admitting I didn’t! Hmm, maybe they absolutely don’t appetite to accept any bad comments? Steer bright of application Home Depot’s Accession Services. If you do use them, achievement that all goes able-bodied the aboriginal time or you may be in for a bad ride.
Seal Krete Original Home Depot – seal krete original home depot
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